- Show up earlier than anyone in the office.
- Be the last to leave. Get a reputation as the one first in and last out (FILO).
- Never play games on the computer - ever.
- Never search the Internet - even after hours, look at eBay or type responses to blogs.
- If you have to make a personal call, step outside at lunch or on a break.
- Be the one who goes over their work three times before turning it in.
- Remember spell checker is free! And poor grammar can kill.
- Don't be a messenger of bad tidings (all the time).
- When asked how things are going, say "Excellent!"
- Look and act like the CEO. Dress the part. Dress one step above the person you are reporting to. Act so professional, in speaking and in manner.
Sloughing things off - sometimes - may be rationalized away by you. But in the client's mind, they contribute nothing to their project. The appearance of sloughing off can give the appearance of poor quality and a lack of caring. And seen once goofing off - undermines everything you have been trying to build.
Manage how the client perceives you. When you do a good job of this, they will think they received more than their money's worth. Work hard to be viewed as one who provides a high quality service and that is committed to making clients satisfied. Doing so will indeed make for happy clients. And, happy clients provide repeat business.
No comments:
Post a Comment